FMCG Consultant

Brisbane, Queensland, Australia Full-time

Role summary

Acting as a trusted advisor to Quantium’s FMCG clients, providing data driven solutions through consulting projects and Quantium’s products to solve their business problems and ultimately drive return on investment for the client. Quantium’s projects and solutions involve supporting clients with insights and recommendations on promotional activity, category review and planning, marketing, media and overall brand and category strategy

Key External Stakeholders: Sales, category and marketing teams within FMCG companies

Key Internal Stakeholders: Consultants, senior consultants and lead consultants within the FMCG team (where applicable, working collaboratively across projects and products to deliver insights to clients) and the product team (to provide feedback and inputs into roadmaps and product enhancement on Quantium’s analytical products).

Key responsibilities

  • Client management: manage own portfolio of approximately 2-3 clients; build and maintain positive working relationships with key client stakeholders
    • KPIs on client retention and satisfaction / NPS
    • Deliver analytical solutions through bespoke analysis and projects
    • KPIs on revenue and financial targets, client retention and satisfaction
  • Using a trusted advisor approach, deliver ROI for clients, and upsell and cross sell projects and products to existing clients e.g. Projects, incremental FTE, product bundles
    • KPIs on client revenue mix and client retention
  • Contribute to high-performing, knowledge focused and positive and engaged culture for the FMCG & Brisbane teams

Key activities

  • Client management: manage own portfolio of approximately 2-3 clients; build and maintain positive working relationships with key client stakeholders
    • Manage and deliver on day-to-day needs and queries from clients
    • Build positive relationships with stakeholders across client businesses
    • Working onsite at client offices to support usage and engagement with Quantium solutions
    • Deliver analytical solutions through bespoke analysis and projects o Relevant client interaction to understand current and future needs, translating complex requirements into a logical workflow and plan
  • Project and task management of relevant stakeholders to deliver analytical projects
  • Conduct analysis leveraging Quantium tools e.g. Checkout and Supplier Connect to provide actionable insights and recommendation to clients
  • Working in collaboration with analysts to run bespoke analyses on key client questions
  • Presenting solutions and recommendations back to client stakeholders
  • Using a trusted advisor approach, deliver ROI for clients, and upsell and cross sell projects and products to existing clients e.g. Projects, incremental FTE, product bundles
  • Be a super user of Quantium’s products and build knowledge to educate clients on best use of products
  • Be able to identify solutions relevant to client needs and communicate this effectively
  • Run ad hoc training sessions on Quantium products as needed
  • Ongoing conversations with clients to build knowledge to provide Product teams with consistent and reliable source of feedback
  • Identify and initiate commercial opportunities for growing client accounts
  • Able to close straightforward renewal conversations and managing all contract renewal processes with some Senior Consultant support
  • Contribute to high-performing, knowledge focused and positive and engaged culture for the FMCG team
  • Attending and participating in team meetings and knowledge sharing sessions
  • Being a team player and providing support to juniors, peers and seniors within the team as needed
  • Work behaviour aligned to Quantium’s DNA

Experience and education required

  • Tertiary qualifications in a related discipline
  • Approximately 3-4 years working within a Retail / FMCG business in buying, category or sales or in an analytics consulting role in the FMCG industry
  • Knowledge and experience analysing data (customer, transaction or sales data) in an FMCG context
  • An ability to work proactively and leverage available resources to problem solve, with support from consultants and senior consultants
  • Experience working with stakeholders (both internal and ideally externally) up to a senior / director level
  • Strong communication skills with the ability to explain and distil complex information and data into actionable strategies for clients
  • Confident presentation skills
  • Ability to thrive in a fast paced and regularly changing environment, juggling multiple stakeholders and projects

More about Quantium

As one of the world’s fully diversified data science and AI leaders we operate across every sector of the economy and we’re growing fast - with growth comes opportunity! We’re passionate about building out our team of smart, fun, diverse and motivated people.

We combine a team of experts that spans data scientists, actuaries, statisticians, business analysts, strategy consultants, engineers, technologists, programmers, product developers, and futurists – all dedicated to harnessing the power of data to drive transformational outcomes for our clients.

We actively foster a culture where our people can stretch themselves to reach their full potential. We also know that work has to work for you, and modern life is fast paced and balance can be tricky. You want to work where you are respected and valued as an individual, not a number. Quantium embraces a flexible and supportive environment dedicated to powering possibilities for our team members, clients and partners.

Quantium are an equal opportunity employer and value diversity. We are a multicultural team of various beliefs, sexual orientations and gender identities. We celebrate our diversity of race, religion, colour, national origin, gender, sexual orientation, age, marital status and disability status.

Please note, this role is not suitable for Graduates. If you are a graduate and you’d like information about our Graduate Academy please visit https://au.gradconnection.com/employers/quantium/about-us/

If you submit an application or expression of interest to The Quantium Group Pty Ltd, we may disclose your application or expression of interest on a confidential basis to our related companies, and joint venture companies, including Quantium Health Pty Limited.  We will only make such disclosures for the purpose of considering your application or expression of interest and opportunities in those organisations.