eLearning Specialist, Customer Success

Sydney, New South Wales, Australia | Retail Product | Full-time | COVID-19 remote

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Quantium are continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. We are starting to welcome people back into our Sydney office and look forward to meeting you in person when it is safe to do so.

For over 18 years Quantium have combined the best of human and artificial intelligence to power possibilities for individuals, organisations and society. Our solutions make sense of what has happened and what will, could or should be done to re-shape industries and societies around the needs of the people they serve.

Our products and bespoke AI decision engines help Retailers and FMCG / CPG Suppliers make better product, pricing and marketing decisions that transform returns. 

The opportunity

The Quantium Customer Success team is on a mission to delight the thousands of users who rely on our retail products - Education is a key responsibility of this team, with a focus to deliver exceptional on-boarding / bespoke training experiences as well as continuous learning in an efficient and scalable way.  

The eLearning Specialist will be responsible for step-changing how we train our users to best use our retail products by developing and managing online training content across our suite of retail products. This will include writing curriculums and building out eLearning so that we can continue to deliver high quality service to our clients as we continue to grow. In addition, during peak product launch periods, this role will provide ad-hoc support to the Customer Success Lead with preparing and delivering virtual or face-to-face training.

A key part of the role is to liaise with our inhouse product development and support teams as well as with users themselves, to identify needs and then develop content that meet these needs. Therefore, communication and stakeholder management are a key part of the day-to-day job.

Our new team member 

Translating learning objectives into training materials that are engaging and excite the learner is what motivates you. You have experience producing training content that accelerates user adoption and helps both new and experienced users become . Working in an agile way is second nature to you and you enjoy collaborating across multi-disciplinary teams.     

We are looking for you to bring the following knowledge, skills and experience to the team:

  • Experience in in learning & development consulting and / or training background
  • 2-3 years relevant work experience in online content creation for training purposes
  • Exceptional instructional design and content creation skills
  • Experience writing training material for online and offline purposes
  • Comfortable delivering technical training to users
  • Experience with e-learning development tools e.g.  Adobe Captivate / Articulate Storyline or similar
  • Excellent presentation, written and verbal communication skills
  • Sound analytical skills – an ability to think critically about processes and data
  • Aptitude for technology and a curiosity to understand how things work
  • Quick learner – ability to learn and upskill quickly on products 

Ok, the role sounds great, but what’s in it for me?

  • work for a company at the forefront of data science and AI
  • be part of a great team with extensive experience across
  • work in a culture that values new ideas, diverse experience and passion
  • take advantage of benefits including, discounted health insurance, weekly online fitness and wellbeing sessions, flexible working and lots more 

More about Quantium

We are passionate about creating opportunities for ourselves and each other. You will have access to relevant, meaningful, and actionable learning. We are growing our technical, professional, and leadership capabilities through our robust internal learning curriculum, team knowledge-sharing sessions, and our mentoring program. 

We also believe there is more to a successful career than just hard work and recognise the need to balance personal and family commitments with work. We enjoy weekly group fitness sessions, team sports, and well-being resources. You'll also enjoy plenty of social events, including company overnight trips, and our world-class offices are fitted out with games and stocked with food and drink all year round. 

Quantium are an equal opportunity employer and values diversity. We are a multicultural team of various beliefs, sexual orientations, and gender identities. We celebrate our diversity of race, religion, colour, national origin, gender, sexual orientation, age, marital status, and disability status.